No rockets. Just reliable delivery — secure and always on course.
Effective Date 16th December 2024
 

This Shipping and Service Fulfillment Policy outlines the terms, responsibilities, and procedures related to the delivery of services and any optional promotional materials provided by Black Harbour Innovations LLP. This policy applies to all clients, corporate entities, institutional partners, and collaborators who engage with the firm via its official website, registered digital channels, or direct business correspondence.
 

Nature of Services and Digital Delivery:
 

Black Harbour Innovations LLP provides strategic consulting, branding, digital marketing planning, Web3 advisory (non-technical), automation consulting, and startup operations setup services. All services are professional, intangible, and advisory in nature. The firm does not provide or sell physical products as part of its standard service portfolio.

Service fulfillment is conducted exclusively through digital means. Deliverables may be transmitted via secured email, private cloud storage, authenticated sharing links, password-protected documents, or through virtual consultations using industry-standard video conferencing tools. All digital communications and transmissions are recorded with internal tracking systems for verification and timestamp purposes.
 

Service Initiation and Timelines:
 

Services commence only after formal confirmation of engagement and successful processing of payment unless otherwise contractually agreed. Upon activation, the firm issues a scope summary, onboarding communication, or schedule confirmation outlining the estimated timeline and project phases.
 

Standard service delivery timelines vary from three to fifteen business days depending on the nature, scale, and complexity of the engagement. Larger or phased projects may follow milestone-based delivery and may extend across multiple weeks or months.

All delivery timelines are contingent on the client's cooperation. Clients are expected to provide timely access to brand materials, documentation, content inputs, platform access (where applicable), decision-making authority, and any other data necessary for the successful execution of the service. Black Harbour Innovations LLP shall not be responsible for delays resulting from incomplete, delayed, or missing inputs from the client.
 

In cases where the client is non-responsive for a continuous period exceeding seventy-two hours during the project execution phase, the service may be paused and rescheduled. Continuation of service after prolonged client-side inactivity is subject to operational feasibility.
 

Proof of Fulfillment:
 

Service delivery is considered complete when the agreed-upon deliverables have been sent to the client or a scheduled live session has been successfully conducted. Evidence of delivery includes but is not limited to: timestamped emails containing final documents, secure file access logs, video call records, authenticated platform interactions, or written confirmation of receipt.

If the client does not report any issue with the service within seventy-two hours of confirmed delivery, the project shall be deemed delivered in full. Any further requests or modifications shall be treated as new scope or extensions and handled accordingly.
 

Optional Promotional Merchandise:
 

On a discretionary basis, Black Harbour Innovations LLP may offer optional branded merchandise such as notebooks, apparel, accessories, or corporate giveaways as part of goodwill campaigns or long-term relationship management efforts. These items are promotional in nature and are not tied to the scope, pricing, or obligations of any paid service.

Promotional merchandise, when offered, may be shipped to the client either free of cost or with shipping charges billed on actuals. Shipping cost responsibility will be clarified prior to dispatch. Clients may opt out of receiving such items. Merchandise availability is non-guaranteed and subject to internal approval and logistical constraints.
 

Shipping Methods for Physical Items (if applicable):
 

In cases where promotional merchandise or printed documents are dispatched, domestic shipping is carried out through certified logistics partners. Shipping tracking IDs and delivery estimates are provided wherever applicable. The company is not liable for shipping delays, damage, or non-delivery caused by third-party logistics providers or external events such as weather disruptions or regulatory restrictions.

Digital-only clients are not affected by this clause, as the core business model remains centered on digital fulfillment.
 

Policy Updates:
 

This Shipping and Service Fulfillment Policy is subject to periodic updates. Any revision to the process, timeline, or scope of delivery shall be published on this website with a revised effective date. Continued use of our services following a policy update implies acceptance of the updated terms.
 

Queries and Contact:
 

For questions regarding this policy or for clarification on the nature of service delivery, clients are encouraged to contact our team using the communication details listed on the official website.

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