No rockets. Just reliable delivery — secure and always on course.
Effective Date 16th December 2024
 

1. Purpose and Scope

This Shipping and Service Fulfillment Policy outlines the protocols and standards governing the delivery of services, digital assets, and optional promotional items by Black Harbour Innovations LLP (“the Company”). It applies to all users, subscribers, business partners, and enterprise clients accessing our SaaS-based platforms, AI systems, and Web3 modules through our official website or any approved digital interface.
 

2. Nature of Services

Black Harbour Innovations LLP provides subscription-based Software-as-a-Service (SaaS) products focused on:

• AI-powered chatbot agents

• Web3-native business tools

• Automation dashboards & operations stacks

All services and products are delivered digitally, with no physical product component unless otherwise stated. These platforms may include user dashboards, access-controlled APIs, cloud-hosted tools, or virtual assistants—all engineered for seamless, scalable performance.
 

3. Digital Fulfillment Protocols

• Account Activation & Access:
  Fulfillment begins once user onboarding is complete and payment has been successfully processed. Clients receive secure credentials or API keys via encrypted email or client portal.

• Access Channels:
  Services are accessed via:

  • Company dashboard (SaaS login)

  • Private cloud links (where applicable)

  • Secure integration APIs

  • Authenticated web portals

• Fulfillment Confirmation:
  Delivery is considered complete when:

  • Login credentials or admin access is provided

  • The client successfully accesses the subscribed module

  • A confirmation of access is recorded in our internal system
     

4. Subscription Delivery Timeline

• Standard Delivery Time: Within 24-72 business hours post-payment and onboarding form submission.

• Custom Implementations: Tailored integrations or enterprise rollouts may take up to 7-15 business days, depending on complexity and coordination.

• Client Dependency: Fulfillment timelines are contingent on timely completion of onboarding questionnaires, API permissions, and scope sign-offs.
   

• 5. Client Inactivity & Resumption

• If a client is unresponsive for over 5 business days post-activation or fails to provide key integration inputs, the subscription may be paused. Reactivation is subject to internal scheduling and may require re-onboarding.
  
   

• 6. Proof of Fulfillment

• Fulfillment proof may include:

• Timestamped email with credentials or link access

• System logs verifying first login/session initiation

• API usage logs

• Email confirmations or support ticket closures

• Lack of dispute or feedback within 72 hours of provisioning is deemed as acceptance of fulfillment.
   

• 7. Optional Promotional Merchandise (Non-Core)

• From time to time, we may dispatch promotional items (e.g., notebooks, tech swag, apparel) as part of milestone rewards, launch campaigns, or brand activations. These items are:

• Optional & Complimentary

• Not tied to paid services or pricing

• Subject to availability and discretion

• If shipped, domestic delivery will be tracked via a reliable logistics partner. Delivery timelines vary by region. Shipping costs, if any, will be clarified prior.
   

8. Physical Shipping (If Applicable)

While our core model is SaaS-first and digital-native, any occasional physical shipment will:

• Be handled by certified couriers

• Include tracking details upon dispatch

• Be subject to delays beyond our control (weather, regulatory delays, etc.)

We bear no liability for external logistic failures unless specifically agreed in writing.

 

9. Policy Updates

This policy is reviewed periodically and updated to reflect our evolving fulfillment infrastructure. All revisions are effective from the stated date of update and will be published on our official website. Continued use of our services post-update implies acceptance of the modified terms.